| Recognition
of Our Customer's Expectations of Privacy
Firestone
Financial recognizes that our customers expect privacy
and security of their personal and financial information.
We understand the need to safeguard the sensitive information
that our customers have entrusted to us
Protection
of Information via Security Procedures
We maintain,
in accordance with reasonable commercial standards and
regulatory requirements, procedures designed to protect
against misuse of customer information. We use technology
and information management techniques to implement security,
audit, and control programs designed to protect customer
information. We update and test our technology to improve
the protection of our customer information and to enhance
the integrity of our information.
Use,
Collection and Retention of Customer Information
We collect,
retain, and use your information to improve our understanding
of what you want in financial services and the best
way to offer them to you. This enables us to improve
our existing products and services and to identify other
types of products and services that might benefit you.
Maintenance
of Accurate Information
We strive
to maintain complete, current, and accurate information
about you and your accounts. We have procedures to investigate
any concerns you report to us and to correct any inaccuracies
we discover. Should you ever believe that your records
at Firestone Financial contain inaccurate information,
please contact your Account Officer at 1-800-851-1001.
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Employee
Access to Information
Employees
at Firestone Financial are only authorized to use customer
information for legitimate business purposes. Each employee
is advised of the Firestone Financial Customer Privacy
Policy and agrees to abide by it. Employees who disregard
these requirements are subject to disciplinary action.
Maintaining
Customer Privacy in Business Relationships with Third
Parties
To deliver
the best products and services to our customers, Firestone
Financial on occasion may work with unaffiliated third
parties. We require that these parties agree to adhere
to Firestone Financial's standards for the security
and confidentiality of customer information.
Restrictions
on the Disclosure of Account Information
We generally
do not share customer information with other companies
except to conduct our business, comply with applicable
law, protect against fraud, respond to inquiries from
regulatory authorities, law enforcement agencies, credit
organizations, and similar parties in accordance with
applicable law, and to respond to instructions from
the customer. Firestone Financial does share information
with its parent corporation (Citizens Bank of Massachusetts)
and with its affiliated subsidiaries and other companies
in its continuing effort to provide the customer with
superior service and offer financial products closely
aligned with consumer needs and desires, but such sharing
occurs only in accordance with applicable law, internal
security standards, and strict confidentiality policies.
At this time, Firestone Financial does not disclose
customer information to unaffiliated third parties for
marketing or similar purposes. If we do so in the future,
a customer's request to be excluded from the program
will be honored.
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